This Privacy Policy describes how Helixa collects, uses, stores, and shares information when you visit cheveuxindisciplines.com, subscribe to health updates, request an appointment, or otherwise interact with our public pages. Healthcare information is sensitive. We designed this policy so patients, caregivers, and visitors can see what happens to their details without legal jargon hiding the meaning.
This policy covers the public website and client-side enquiry forms. When you become an in-clinic patient, additional medical-record rules apply. Those clinical systems are access-controlled and used only by authorised staff involved in your care, billing follow-up, or quality review.
Children’s data should be submitted by a parent or legal guardian. If we learn that a child has sent personal data without appropriate authority, we will delete the enquiry and, where possible, notify the adult contact provided.
Name, email address, preferred department, preferred clinician, preferred time, message text, newsletter status, and any health description you choose to type into a form. Please share only what is needed to route your enquiry. Do not paste full identification numbers or images of other people’s records into a public form.
Standard server and browser data such as pages viewed, approximate time of visit, device type, and referring link may be processed to keep the site secure and understandable. We do not use that technical data to make clinical decisions.
We use enquiry data to respond to you, to schedule or decline an appointment, to send a newsletter you requested, to unsubscribe you when asked, to improve page clarity, and to protect the site against abuse. Health descriptions in a message are read by coordinators and, when relevant, by the receiving clinician.
We do not sell personal information. We do not use enquiry content to train public generative models. Marketing emails are sent only when you subscribe, and every marketing message includes a path to the unsubscribe page.
Depending on the context and applicable privacy law, we rely on your consent (newsletters, optional fields), our legitimate interest in running a safe clinic website, pre-contract steps you request (appointment enquiries), and legal duties that apply to healthcare providers (retaining certain records, responding to lawful requests).
We share information with Helixa clinicians and administrative staff who need it, with laboratory or therapy partners only when you have asked for that pathway, with professional advisers under confidentiality, and with authorities when the law requires disclosure (for example, certain infectious-disease or safeguarding duties).
Website hosting and email delivery providers may process technical data as processors under instructions that forbid them from using your content for their own marketing.
This static website is designed to work without tracking you across the internet. If a future analytics or video tool is added, we will update this section and, where required, ask for consent. Browser settings can block cookies; essential pages should still load.
Newsletter addresses are kept until you unsubscribe, after which we retain a suppression entry so we do not email you by mistake. Appointment enquiries that do not become patients are kept only as long as needed to complete the conversation and for a short audit window. Clinical records, once created, follow healthcare retention schedules that are longer than marketing lists.
We use access control, staff training, and least-privilege principles. No internet transmission is perfectly secure. Avoid sending highly sensitive attachments through the public contact form; ask us to open a confidential channel if you must share documents.
The website may be viewed from many places. We do not state a single public street location on this site. Data may be processed where Helixa and its processors operate. We take steps appropriate to the sensitivity of health-related enquiries when information moves between systems.
You may request access, correction, or deletion of website enquiry data, object to marketing, and withdraw newsletter consent. Use the unsubscribe page or email hello@cheveuxindisciplines.com. We may need to verify that the request comes from the same person. Clinical record amendments follow a separate medical-records process so the chart remains an accurate history of care.
Helixa does not use fully automated decision-making to refuse emergency care or to set a diagnosis from a website form. Routing suggestions (for example, sending a cardiology-shaped message to cardiology) are administrative, not a substitute for clinical judgement.
Links to professional colleges, educational videos, or social networks are not covered by this policy. Read their notices before sharing extra data with them.
We will post updates on this page and change the date below. If a change meaningfully expands how we use health information, we will provide additional notice where the law expects it.
Privacy questions: hello@cheveuxindisciplines.com with the subject “Privacy”. Please do not include passwords or full medical files in the first message.
Last updated: 21 March 2026.
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